I have started working on a new project; redesign the digital product, it turns out there were lots of issues as we all could expect.
A team of programmers created the current product without dedicated UI and UX designers. The product is a white label B2B product, and 15+ clients have been already using it.
A team of programmers created the current product without dedicated UI and UX designers. The product is a white label B2B product, and 15+ clients have been already using it.
The sound of "redesigning" product is exciting that throwing away the dated look and feel and fix all the usability problems to improve user experiences. In reality, we cannot.
Surprisingly, NPSs are not as bad as I can see the usability defects. The product's primary functions are forms so that quite straightforward even it created by programmers. Alternatively, somehow the clients have Stockholm Syndrome.
Surprisingly, NPSs are not as bad as I can see the usability defects. The product's primary functions are forms so that quite straightforward even it created by programmers. Alternatively, somehow the clients have Stockholm Syndrome.
Either way, we have to plan a step-by-step process for improving the products while we have to fix real defects from the clients every day.